We Respect Your Privacy
At Baseman Tourism, we are committed to treating your privacy with respect, fairness, transparency, and integrity. We honour the trust you place in us and strive to safeguard your personal information throughout our interactions.
- We will be transparent with you about how we handle your personal information.
- We use your personal data solely to provide our tourism services, for legitimate business purposes, to fulfil legal obligations, keep you safe, or where you have given us explicit consent.
- We will only send you marketing communications with your consent.
- We will secure your personal information using robust technical and organisational measures.
- We respect your rights to control your personal information.
Scope of This Privacy Policy
This Privacy Policy applies to all Baseman Tourism platforms, including our websites, mobile applications, and mobile websites. A separate privacy notice may be provided when you engage with particular services or products.
Types of Personal Information We Collect
The personal information we collect depends on your interactions with us and may include:
- Name and title
- Date of birth
- Contact details (email address, telephone/mobile number)
- Nationality or country of residence
- Passport details or ID information
- Booking reference numbers
- Payment information (card details, transaction information)
- Emergency contact or next of kin
- Preferences (meal, language, travel, experiences)
- Marketing preferences
In special cases, we may collect sensitive personal information including:
- Health or medical condition (if required for travel)
- Religious preferences (for special booking requirements)
- Biometric data (for secure identification)
- Images and audio (for customer service or security purposes)
How We Use Your Personal Information
Your personal information is used to:
- Provide and manage our tourism services and process payments.
- Communicate with you regarding bookings, itineraries, or changes.
- Personalise and improve our services and offerings.
- Fulfil legal requirements and respond to emergency or security situations.
- Manage loyalty programs or marketing preferences.
- Prevent fraud and ensure safe transactions.
Sharing Your Personal Information
Your information may be shared with:
- Entities within Baseman Tourism for service delivery and customer profiling.
- Third-party service providers (IT, payment processors, customer support, logistics partners) bound by confidentiality obligations.
- Government authorities and law enforcement for legal compliance.
- Third parties whose products or services are purchased via Baseman Tourism (hotels, airlines, tours, car hire).
- Potential acquirers of our business, in accordance with legal requirements.
Transfers may occur to countries where data protection laws differ. Baseman Tourism ensures such transfers comply with applicable safeguards to protect your rights.
How We Protect and Store Personal Information
We implement appropriate measures including:
- Confidentiality agreements with staff and partners.
- Secure data storage solutions and industry-standard encryption (SSL/TLS).
- Regular destruction or anonymization of unnecessary data.
- Strict access controls to prevent unauthorized access or disclosure.
Use of Cookies
We use cookies and similar technologies to enhance website functionality, analyse user behaviour, and tailor content. For more details, refer to our Cookie Policy.
Your Legal Rights
Where applicable, your rights include:
- Access to your personal information.
- Correction or erasure (“right to be forgotten”).
- Restriction or objection to processing.
- Transfer of your personal information.
- Obtaining details about safeguards for global transfers.
- Lodging complaints with a supervisory authority.
You may exercise these rights by contacting us.
Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in legal requirements or our business practices. Updates will be posted on our website and platforms. Please refer regularly for the latest version.
Third-Party Sites
This policy does not apply to external websites linked from our platforms. We recommend reviewing the privacy policies of those sites.
Contact Us
For any privacy-related queries or to exercise your rights, contact:
- Privacy Officer
Baseman Tourism
Email: info@basemantourism.com
Address: Dubai, UAE
